Stern HealthWorks for Veterans

Privacy Policy

1. Information We Collect

Last Updated: March 1, 2026

Stern HealthWorks is a trade name and brand operated by Stern Bridge LLC, a Virginia limited liability company (“Company,” “we,” “us,” or “our”).

This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you visit our website, submit forms, request services, or otherwise engage with us.

Your use of our website and services is also governed by our Terms of Service, available at: www.sternhealthworks.com/terms

By accessing our website or using our services, you agree to the practices described in this Privacy Policy.

We collect information you voluntarily provide, as well as certain information automatically collected through your use of our website.

A. Personal and Contact Information

Full name

Email address

Phone number

Mailing address (if provided)

Information submitted through contact forms, intake forms, scheduling tools, surveys, or inquiries

B. Service-Related and Health Information

When you request medical evidence services, evaluations, consultations, or related support, you may provide information regarding:

Medical history

Diagnoses

Treatment history

Symptoms

Supporting documentation

VA claim-related information

We collect only the information reasonably necessary to evaluate and deliver requested services.

C. Payment Information

If you purchase services, payment processing is handled by third-party payment processors. We do not store full credit card numbers on our servers. Payment information is processed in accordance with the payment provider’s privacy and security policies.

D. Technical and Usage Information

We may automatically collect:

IP address

Browser type

Device type

Operating system

Pages visited

Date and time of visit

Website interaction data

This information is collected through cookies, pixels, analytics tools, and similar technologies.

2. How We Use Your Information

We use collected information to:

Provide and deliver requested services

Evaluate eligibility for services

Communicate regarding consultations, scheduling, documentation, and support

Process payments

Send confirmations and administrative communications

Improve website functionality and user experience

Maintain internal business records

Comply with legal and regulatory obligations

We do not sell, rent, or trade your personal information for third-party marketing purposes.

3. SMS and Communications Consent

If you provide your phone number and opt-in to SMS messages, you consent to receive:

Appointment confirmations

Service-related notifications

Follow-up communications

Message frequency may vary. Message and data rates may apply.

You may opt out of SMS communications at any time by replying STOP. For assistance, reply HELP or contact us directly.

We do not share mobile opt-in data with third parties for marketing purposes.

4. Cookies, Pixels, and Tracking Technologies

We may use cookies, pixels, and similar tracking technologies for:

Website analytics

Performance monitoring

Advertising measurement

Retargeting campaigns

These tools may include services such as Google Analytics, Meta Pixel, or similar advertising and analytics platforms.

You may disable cookies through your browser settings, though doing so may limit certain website functionality.

5. How We Share Information

We may share information with:

Trusted service providers (e.g., hosting providers, CRM systems, scheduling platforms, payment processors)

Licensed or affiliated professionals when necessary to deliver requested services

Legal authorities if required by law or to protect our legal rights

We do not share personal information for unrelated third-party marketing purposes.

6. Health Information and HIPAA Considerations

Stern HealthWorks provides medical evidence support services.

While we implement safeguards designed to protect sensitive information, Stern Bridge LLC may not be a “covered entity” under the Health Insurance Portability and Accountability Act (HIPAA).

Regardless of classification, we treat health-related information with heightened confidentiality and restrict access to authorized personnel and licensed professionals only.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your information from unauthorized access, disclosure, or misuse.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Data Retention

We retain personal information only as long as necessary to:

Provide services

Maintain business records

Comply with legal obligations

Resolve disputes

Retention periods may vary depending on the type of information and applicable legal requirements.

9. Your Privacy Rights

Depending on your jurisdiction, you may have the right to:

Request access to personal information we hold about you

Request correction of inaccurate information

Request deletion of personal information

Object to or restrict certain processing

Request data portability

To exercise these rights, contact us using the information below. We may verify your identity before processing requests.

10. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected information from a minor, we will take appropriate steps to delete it.

11. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party sites. We encourage you to review their privacy policies independently.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised “Last Updated” date.

Continued use of our website or services after changes are posted constitutes acceptance of the revised policy.

13. Mobile No Share

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.